Return & Refund Policy
At Print My Box, we take pride in delivering high-quality custom packaging solutions to our clients. Each order is produced with care and attention to detail. Since our products are custom-made, our return and refund policy is slightly different from standard retail stores. Please read the guidelines carefully.
Eligibility for Returns
Due to the custom nature of our packaging products, returns are only accepted if:
The product arrives damaged or defective.
There is an error in size, color, or design caused by Print My Box.
You receive wrong items compared to your approved order.
If your order qualifies, you must report the issue within 3 working days of receiving your package.
Non-Returnable Items
Since most of our products are custom-printed and personalized, we cannot accept returns for:
Custom packaging boxes, labels, and stickers once approved for production.
Orders where customer-provided designs contain errors or incorrect details.
Products damaged due to mishandling after delivery.
Refund & Replacement Policy
If your claim is valid, you may choose one of the following options:
Free Replacement: We will reproduce and deliver the corrected packaging.
Partial Refund: In rare cases, a partial refund may be issued if production cannot be redone.
Full Refund: Applicable only if we are unable to fulfill your order due to an internal error.
Note: Refunds will be processed within 7–10 business days via the original payment method.
Damaged or Missing Items
If your order arrives damaged, incomplete, or missing items:
Take clear photos of the package and products.
Contact our customer support team within 3 working days.
We will investigate and resolve the issue promptly by issuing a replacement or refund.
Delivery & Exception
- Orders can be canceled within 24 hours of payment if production has not started.
- Once designs are approved and printing begins, cancellations are not possible.